Quote:
Originally Posted by joshgirls
why do you think CCBill got $6.27 USD? You said the transaction was in GBP...that means wells fargo sent 4 GBP to CCBill, not $6.27USD.
Wells fargo hit you with the 16 cent fee to convert your USD funds into GBP to send 4 GBP to CCBills bank. (I am assuming you have a US account in USD correct?)
Then CCBills bank converts the 4 GBP back to USD to pay you out, & you got hit with a 2nd conversion fee for that.
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You're right about them sending 4.00 GBP. Correct. Why do I think CCBill got $6.27? Because that's what 4.00 GBP equated to.
If CCBill is automatically converting those same funds to USD and passing along the fee to me, then I have a problem with that, as they're getting 4.00 GBP and I'm not.
I assumed that when I charged 19.99 GBP, I would actually get it. Do they not have an EU bank?
If this is the case then I'd want to get paid in GBP so I can avoid a 100% higher "conversion" fee that their bank apparently imposes. I assume they have EU merchants - do they have to pay 5.11% just to get paid? Why should I?
I'd rather have a separate bank account to collect
my GBP funds rather than having CCBill automatically convert
my money for me at
their bank with
their fees.
On a side note it's been annoying to get 10 different answers for what this issue is. I was told it was a bug 4 times by 4 different people. The first time I ever brought it up, it was regarded as a different exchange rate issue and that my customers were being charged the same as I was being paid >_> - like plsureking said, there should be a column in CCBill for this.