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ya i guess if there is any discrepancy between what the customer pays and the sales revenue amount in ccbill, there should be a record of the difference noted somewhere. if its a bank fee, there should be a note/column in ccbill that shows there is a bank fee. all of their other fees are provided in detail. as you said, it looks like this is missing money.
the regional billing feature has been live for years. i wonder how many millions of dollars they have earned from this 'bug'? if these claims are true, it could be grounds for a class-action lawsuit and the end of this biller. if i was them i would take it more seriously.
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PornCMS / low cost large library paysite management 
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