Originally Posted by chucklesnorris

I recently became aware that CCBill was paying me/reporting 5.11% less than what I was actually charging my customers (this is not holdback).

I am here to reach out to other webmasters who are unaware they may be being paid less and to see if this problem is limited to my account or extends to others.

I found out about this problem after a few months of charging exclusively in GBP currency. Through one of my customers I found out they were being charged the correct conversion rate between GBP to USD while I was being paid 5.11% less than the conversion rate/what they were being charged.

I verified this with several other customers and then finally charged myself to verify it.

For example:

1) Charge 19.99 GBP
2) CCBill charges credit card $31.13 (Precisely the correct conversion rate)
3) CCBill reports $29.53 (a difference of 5.11%)

*Note:
This does not include holdback or any bank transfer fees or currency conversion fees. I talked to my bank and verified this. They said if they did charge a fee it would be after the charge posted and would only be 16 cents (which I later verified happened).

What you should do:

If you charge in GBP or use GEO Currency and some customers get charged in GBP, I would highly suggest testing this out yourself. If this would have gone on for a year without noticing, there would have been a $2,500 "discrepancy" for me.

The most important thing to take note of is the amount charged on your credit card compared to the amount CCBill shows in your admin panel for the transaction.

You can also use one of these currency conversion calculators:

bloomberg.com/personal-finance/calculators/currency-converter/
xe.com
oanda.com
x-rates.com
gocurrency.com

None of the above currency converters will differ from one another by more than 1 penny or two.

This will also confirm that you are not "overcharging" your customers but instead are being underpaid by CCBill.

*Important note:
I have obviously contacted CCBill about this issue. According to them it has been reported as a "bug". I didn't hear from them in 5 days after jumping through loops to meet their requirements for reporting this. I talked to support today and could get nothing more than they "asked around" and would not commit to sending me an email today with any update. For all I know I could be waiting months. If this is a widespread issue with pressure from multiple webmasters I'm sure it will get fixed a lot faster than me bugging them every few days.