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We are US based, but our support will be working on Christmas Day, too.
If you give me your ticket ID, I will make sure it's taken care of immediately, though it will be today anyway.
We keep having huge increases in support tickets (but we have just finished training 4 more people and are looking for more, so hopefully we'll go back to faster responses soon).
Either way, please know that our live chat is open from 5 am EST to 5 PM EST as well.
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Talia Klein
Director of Community at Payoneer
Email [email protected]
Email me about becoming a Payoneer sponsor
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