Quote:
Originally Posted by raymor
The best email customer service I've experienced is from Amerinoc and I believe they use PerlDesk to do it. So PerlDesk is one to consider.
Good point.
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Thanks Ray!
We used to use Cerberus, but switched over to Kayako a few years ago, it has it's strong points and weak points like most of the solutions out there for running your own system, but overall, has suited us well and a live chat system integrated in, which most entry to mid level solutions don't have.