The best email customer service I've experienced is from Amerinoc and I believe they use PerlDesk to do it. So PerlDesk is one to consider.
Quote:
Originally Posted by k0nr4d
If you're getting 300 support emails a day, I think you need invest into something first to lower that number such as a knowledgebase or instructional videos or something. You can't be getting 6000 to 9000 unique support emails every month with questions that haven't been answered before.
|
Good point.
__________________
For historical display only. This information is not current:
support@bettercgi.com ICQ 7208627
Strongbox - The next generation in site security
Throttlebox - The next generation in bandwidth control
Clonebox - Backup and disaster recovery on steroids
|