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Yep...they ALWAYS take care of their support the right way. Not through GFY. But I'm sure that somebody has used the proper support form and let them know about this thread by now.
Next time just save yourself some time and click on "Help" in your actual Stats Remote program and then click "Contact Stats Remote" They also have their own message board as well.
EDIT: Just saw that you posted that you did use the contact form...It may take a bit as I'm not sure what country they are in, so the time zones could be a factor.
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