Quote:
Originally Posted by epitome
So current clients that have been with a company for years can provide no valuable insight?
With ex-clients you have a 50/50 chance of the ex-client not telling the full story. 100% of business relationships aren't ended at the fault of the provider. See Sara swirls or whatever her name is as an example.
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I think youre reading too much into my post.
Maybe ill be more specific and carefully choose my words next time and say. "there are always people that can say good things about companies, you should instead look into why those people had problems with a company" - I mean, take epassporte as an example, nearing the end, im sure there was still alot of people who were defending them and saying, i haven't had any problems
I was making a pretty general statement implying that you shouldn't only listen to a few members that are with them because theyre still with them, usually means they haven't been screwed over yet. A company that screws people over, doesn't screw over everybody 10-20 percent, they screw certain individuals over while making sure they atleast maintain a good relationship with a main group to make sure their business stays intact.
While you are correct in saying that you won't always get the full story but when a higher than normal percent of those people pop up. And alot of them tell you the same thing, you can get a pretty good idea. Again, not talking about reflected (they could be great), just saying in general
and never at any point was i implying their opinions are worthless. I was implying the negative ones are more valuable.