Hey sorry to get in on this thread so late.
@adultforum - that is certainly NOT our motive. We want to retain every customer possible. It sounds very odd that we refused to help your friend figure out the issue, seems like there is more to the story. If you would like to email me kacy [at] certifiedhosting.com with your affiliate ID I can get the order number you are referencing and investigate from there.
Regarding the "unlimited hosting" this has really been beaten to death. I hoped that, especially on this board with more experienced webmasters, it would be clear by now that unlimited bandwidth and space does not mean unlimited CPU and RAM. Why would any ever need need a VPS or dedicated server then. Really? Not to mention the fact that we are VERY upfront about what unlimited means on our website, unlike many of our competitors AND offer an option to protect your services.
http://certifiedhosting.com/unlimited
If anyone has any questions regarding our services or affiliate program I am happy to clear up any confusion and you are welcome to contact me personally. We have 1000's of happy affiliates that make good money from our program and even more happy clients.