Originally Posted by Zombaio_Tomas

I can!

This account you are referring to here was never cancelled.

However this account was un-billable and the status changed from 00-Approved to UB-Unable to rebill 2011-09-05. Therefore we removed the access and set the cancelled to this date with cancel reason code UB-Unable to rebill.

Since you have configured to have 3 retries on your account we retried, and could successfully bill this account again 2011-09-14 and the status was changed back to 00-Active.

The data field that store the cancellation date was never cleared when a transaction went back from UB to 00 and that is why you see this date in the list reports.

Thank you for bringing this to attention. Anyway, the account was never cancelled by the user which would have change the status code to V0-Cancelled by user and that would of course not be billed again.

If you don't want this to happened, set the retries to default (0 retries) then we will not retry billing the customer if there is a decline.

However, if we receive response 51 (No funds on card) we always do a retry 3 days later.

We encourage people to find bugs, and there is a good way in ZOA to submit any bugs. Bringing this to our attention is of course NOT why your account is terminated. There is a list of reasons and you know why.