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Old 11-20-2011, 03:16 AM  
EukerVoorn
So Fucking Banned
 
Industry Role:
Join Date: Aug 2011
Location: Les Alpes, France
Posts: 1,423
Quote:
Originally Posted by Zombaio_Tomas View Post
Since you have configured to have 3 retries on your account we retried, and could successfully bill this account again 2011-09-14 and the status was changed back to 00-Active.
This does NOT make any sense.

1) With retries turned on, you normally do not remove the member from the htpasswd list until all retries failed. But these accounts were removed from the htpasswd list and never added back again.

2) I found 4 problematic accounts in total, and there may have been more. I collected screengrabs for 3 accounts. 2 accounts don't have anything mentioned about retries, on 1 account the retried flag was only added last week. So this info has been altered as well.

3) All 4 problematic accounts have been terminated for some reason on various dates but were billed for again starting Sep 14 but the accounts were not reactivated (mentioned many times before and you keep refusing addressing that).

4) Your explanation doesn't cover the 3 month gap in the billing of one account. Caused by retries? 3 times 3 days is 9 days, not 3 months.

Here's the screengrabs of one of the reactivated accounts. If I put info on these grabs together with what you claim, this member's card was declined on July 20 and therefor flagged as "cancelled" and removed from the htpasswd list. Then the card was retried 2 more times, and approved on July 26, but first succesfull next billing was on Sep 14. Doesn't make any sense, in fact it's just plain crap! Also this must have been the only card that you tried to rebill in July because you had rebilling turned off globally in July, remember?



Quote:
We encourage people to find bugs, and there is a good way in ZOA to submit any bugs.
Reporting bugs and "requsting new features" is pointless but thank god that is no longer my problem.

Quote:
Bringing this to our attention is of course NOT why your account is terminated. There is a list of reasons and you know why.
WOW IS IT A LIST OF REASONS NOW, NOT JUST ONLY ONE REASON? HAHAHAHAHA So it was you, that short fat Swedish looking dude hiding in the bushes and observing me when I was burrying my neigbor's kid in my garden the other day? But that doesn't have anything to do with my and your business, does it?

Slandering and lying has become your default routine when dealing with clients who open an GFY ticket, Tomass.

Here's the facts, again:

In August MasterCard didn't get through anymore for new payments on Zombaio for my account. Nobody didn't tell me anything, it was a member who subscribed through my other processing account that informed me. I contacted your support and they answered they would sort it out and reply but they never did. In the meantime recurring payments for MasterCard went fine and new and recurring payments for Visa went fine too. This week after I bring up the reactivating of cancelled accounts in here you send me a support ticket telling me that you closed my account because of golden shower content on femanic.com and in here you tell me that new payments for MasterCard were turned off in August for that same reason (violating content). So what you're saying is that you found content on my site in August that violates the Visa and MasterCard rules but you decided to continue processing both credit cards for my sites till Nov 18.

I asked you several times why you didn't close my account in August already and notify me so that I could have moved billing back to my own merchant account immediately instead of losing sales on new transactions due to MasterCard being declined all the time (that's losing a fucking 40% on new sales, Tomass!!!). So I ask you again, for the fifth time or so:

WHY didn't you close my account in August already and notify me you found violating content on my site? Why wait till Nov 18, exactly one day after I bring up the rebilling of cancelled accounts in here? Seems to me you've either been fucking me, or you've been fucking MasterCard and Visa. Their rules on content didn't change between August and today, did they? The content on Femanic didn't change between August and today either, did it?
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