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Originally Posted by EukerVoorn
That's great. We never worked with Segpay before, I think they are a bit expensive? Also what happens if the customer can access your service but is not happy about the content?
We're setting up with netbilling now, anyone knows how they deal with card holders claiming they couldn't get access to purchased services?
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No matter what, the customer can always chargeback his purchase, right? At this point you have 2 choices: #1. Let him chargeback, or #2 refund the transaction. (Or #3, if it is within 24 hours, you can VOID the transaction).
#3 is best because voiding a transaction means the order is cancelled before it gets to Mastercard Visa. #2 is good too. Both are the best for you because you prevent a chargeback. Mastercard, Visa, CCBill, Segpay, Zombaio etc all hate chargebacks. If you read the fine print, each of them have the right to stop processing for you if your chargeback rate exceeds 1% of your total transactions (some are flexible on this).