|
If a customer cannot access a site, ccbill send an email saying
"A customer has complained of not being able to load the program.
The customer's subscription id is #[insert number here]. Please contact us at your earliest convenience so we may quickly resolve this issue."
They would not just automatically void a sale as with a void, they *should* also lose their commission on that sale (unlike a refund or chargeback).
The only time I have seen a void without communication is when they decide (after the purchase is approved... sometimes as late as 8 to 12 hours) that maybe they shouldn't have approved it for some reason or other.
As others have said, it is not nice when this happens to you, but it is better than a chargeback which too many of can restrict your ability to open new processor accounts.
Sounds like you were unlucky here Swirls. I hope the very least ccbill do is blacklist the customer.
|