Quote:
Originally Posted by **********
Just as a side note, Segpay has always contacted us any time they have had a question or problem with a customer who could not access the service they paid for. This gave us the chance to fix the problem, credit the customer if necessary (& send an apology note thanking him for his patience and business), and most important of all, KEEP the customer.
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That's great. We never worked with Segpay before, I think they are a bit expensive? Also what happens if the customer can access your service but is not happy about the content?
We're setting up with netbilling now, anyone knows how they deal with card holders claiming they couldn't get access to purchased services?