Quote:
Originally Posted by vsex
She doesn't want someone else to refund without investigating first. with your own merchant account, you will be the one doing the refunding. That was my point.
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If she had her own merchant account she's be liable for the $35+ chargeback fee, in addition to the funds reversal. CCBill does not ordinarily pass on the chargeback fee to its clients. That allows them sole discretion whether to unilaterally issue a credit.
It's not a "surprise," nor is it unusual, for CCBill customer support to refund a customer without contacting the webmaster, if the customer has threatened a chargeback. Odds are they'll chargeback faster than the webmaster will reply to the inquiry. My experience is they just do it, and then forever blackball that customer.