Quote:
Originally Posted by vsex
She doesn't want someone else to refund without investigating first. with your own merchant account, you will be the one doing the refunding. That was my point.
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Ok, but what if the customer calls the tel# on the back of his credit card, tells Mastercard they weren't happy with your service and charges it back? The job of any rep is to satisfy the client, so they will tell the client what to do to complete the chargeback. They will not attempt to verify the customer's complaint or even call you as the merchant.