Quote:
Originally Posted by SwirlsGirl
I appreciate all the responses many thanks....my only issue and main point was it would only take ccbill 20 seconds at the most to verify if he was lying...
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It's not up to CCBill to verify this, and even if they could it doesn't matter. It is in CCBill's best interest to grant the refund. As a merchant, they (and you) HAVE to do it if the customer asks to keep chargebacks under control. In fact if they refunded or voided the transaction, they actually did you a favour.
You really need to contact your rep at CCBill and ask them these questions instead of turning everything you don't like into drama.