Quote:
Originally Posted by wehateporn
For what it's worth, I just tried to put through two test sales for different sites using my main Santander account
1. Selected a site, the purchase was smooth, the affiliate commision flashed up within 5 minutes
Approx 1 hour 30 minutes later
2. Tried another site, using the same bank account, everything exactly the same until I clicked "Complete the Purchase" at which point I see ERROR(S) Card declined by bank. Please try a different card
I'm sure this isn't CCBill's fault, this is over senstive fraud protection from the banks. We must be losing a lot of sales to this. Strange that the first time it worked with this card and the second time it didn't; they most likely have software that is calculating probabilities, so the first transaction looked OK on it's own, but when the second transaction was attempted it started to look suspicious 
It's worth noting that around 6 months ago I had the same problem with this bank account when putting through a test sale for a non-CCBill site. I spoke to the bank and told them to make sure they allow me to make purchases over the net in the future, they said they would change my account for me, but looks like it hasn't made much difference |
Here's an idea for you. Call up CCBill, tell them what you tried to do and what happened, and then see what they have to say.
If your card is good, then this is just might be CCBILL LOOKING OUT FOR YOU AND THE CARD HOLDER. If CCBIll's fraud detection system thinks that 2 joins in the same day is unusual, then of course the card will be declined.
It's important to understand that CCBill and other billers are on your side. They are providing HIGH RISK transactions for your website and provide tools you need to make more. They payout on time every time, and do so while they themselves take on a higher risk than you do with every transaction.
Instead of treating billers like they are the enemy, try calling or emailing them and ask them why things work the way they do. If you believe that a practice or policy hurts your business somehow, or that an adjustment somewhere could be beneficial to you, all you have to do is ask them nicely and they may be able to help you.