Hey guys we do have a redundancy system set in place where you can open a ticket, use live chat or contact me directly (you can find my mug shot and contacts right on the first page : ) I do apologize for any delays or negligence from our side but we're trying to address multiple requests and suggestions from our customers to improve AC platform and sometimes it takes up too much time, resources and make people frustrated. If you see that tickets and live support doesn't work for you and you're ready to open a can of whoop ass, contact me immediately : )
Once again you can find my info right on this page:
http://market.adultcentro.com/contacts (Alex)
Thanx for understanding