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Originally Posted by patavax
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That connection problem could actually explain it all. We looked at our form hits stats, and that didn't change in the last months...but we saw and incredible drop in form submission...could maybe mean that the form doesn't load properly...and that's why we have no sales.
To people talking about "card declined by bank" issue....that's not the case here. We have Epoch as backup processor, and in anyway that would still mean the form had been submitted...but the drop is actually in form submissions...