Quote:
Originally Posted by Zombaio_Tomas
Yes, there can always be a htpassword miss-sync due to right management in linux on your server. That is a common problem that is hard to get around. Therefore you can download your latest, full-synced htpassword file in ZOA if you are experiencing this.
Go to ZOA, menu Reports -> Active Subscribers and choose export as ".htpasswd file" or if you are not using htpasswd files you can always sync with the API (TID)
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Hi Tomas,
I do have my own merchant account but don't prefer using it for reasons I explained above. The rebilling of cancelled subscriptions may have something to do with the missed rebills in July, they have nothing to do with retries of declined cards and I'm almost sure that the passwords are removed from the htpasswd list on the day the account officially terminates (due to being cancelled) and that they aren't put back on the htpasswd list when the account has been rebilled again. How can you speak of sync problems if an account has been on the passwd list at first and then when it's still being billed for, it suddenly disappears? That can never be caused by bad syncing. Now this is the problem when you continue billing accounts that were cancelled. It will cause problem on top of other problems and then you tell your client that there is maybe something wrong with linux on his server and that he can load the up-to-date htpasswd list from your server? Some other payment processors have an automatic daily rebuild of the htpasswd list. We use that too in our own billing system. Get all active accounts from your database and write it into a new htpasswd list. It's a 50 line php script and the action takes 2 seconds. I can provide you with a free copy if you want. So it's definitely NOT a common problem that's hard to get around and proper automation is your responsibility if you're providing "automatic payment solutions". You could put your energy in fixing that for a day instead of repeating yourself in here and claiming you're almost the biggest payment provider. What you do and what you provide your clients with is what makes you big, what you say makes you small. The automatic rebuild of htpasswd lists has been suggested to your support people as well some months ago, and ignored, as usual.
I'll e-mail you.