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Originally Posted by Failed
I've been seeing and reading a lot of articles on this recently. Apparently, they lost far more customers then they had anticipated. At first, when making this announcement, they seemed almost cocky, saying they expect some customer losses but oh well. I think that attitude is what cost them more customers than they expected. Not to mention their streaming selection is shrinking instead of growing thanks to the Starz deal falling through.
Now their stock prices dropped and all of a sudden they care about their customers again. Blockbuster, who let their company fall into ruins may now have the perfect opportunity to start their climb back to the top.
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Interesting that you mention their cocky attitude they even mention that in the email and how they treated their members with a lack of respect. They could have gotten away with that a few years ago when they were the only real game in town, but that is changing quickly and I have a feeling if they don't replace that starz deal with something equally as good or better they will lose more members. There are some people who think that Starz will come to their senses and take Netflix money, but you never know.