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I dealt with them last week about my personal account and I am +11 hours from their office but I sent a email got a reply within 24 hours exchanged 3-4 mails and never more than a business day for them to reply.
ICQ suck unless you are online 24/7 to many contacts and you do not get off line messages.
Why use a hotmail email use a real email and control you own spam filters.
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Truth Teller
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