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I beg your pardon I don?t fuck anyone, speak for yourself. Customers know how to cancel rebills they do it all the time. Most Gym memberships are rebills, so is my health insurance, so is my WSJ.com membership and my elite fitness.com membership also, my swappernet membership isn?t and I wish it was because resigning up is a pain in the ass. I am friends with a Webmaster who actually is pretty big and he told in the beginning he didn?t have rebills and his members complained. My customers are gold to us, I thank god for them everyday. They know everything that is happening to the site and once when it was down for two days. We kept them posted and when it was back up we gave them 5x the normal updates as our way of saying thanks. When ibill cmi was down last week, we posted what was happening and ibill's phone number if they needed to cancel or had problems as well as our email to reach us. We had another problem where passwords weren?t being written to the server and with cmi down there was nothing we could do. I offered 5 people either you can wait till we are back up or I will refund you your money when cmi is back , 100% said I will wait thank you for letting me know what?s happening. MY wife answers most emails as fast as they come in and the sad thing most write back to us, they say "I can?t believe you wrote me back this has never happened. We are never too busy for a customer. The problem is too many think I work for myself I don?t have to answer to anyone not even the customer and then there is the short timers who dont see this as longterm so they dont care who they fuck. Maybe its because I got in this so much older I understand this a little better without the customer you are nothing.
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