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Nobody of any importance makes deals online. It gives you some credibility when you can pick up a phone, whether it is negotiating a better price for sales or getting your money back. Nobody takes e-mails seriously, nobody takes any internet person seriously. You want to deal with someone, pick up a phone.
I don't want to get into a pissing contest about NetSol. They have always done right by me, I have tried GoDaddy and directNIC, whenever I needed something taken care of right away, they just couldn't deliver.
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