As a former Realtor, I can tell you, it can go either way. Two BIG tips when using a Realtor:
1. Do NOT accept "dual agency" in states that allow it. Insist on dedicated representation. This is different from "exclusive agency" which really only means that the listing agency is guaranteed a commission regardless of which agency brings a buyer. The bottom line is that you must get an agent/ agency that represent you, and only you, in the transaction.
2. Insist on a high standard "fiduciary" relationship, again, in states that allow it.
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