Quote:
Originally Posted by wehateporn
What's wrong with the support? They have live support, I never have to wait more than 1 minute, they've always been incredibly helpful. I've had other hosts who can't be contacted for 24 hours. What problem did you have with the support?
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I had a customer whose sites were shut down for "high resource usage." The site was mentioned on the local news and linked to from the news station website causing a traffic spike. Hostgator ignored repeated tickets and calls until the "situation could be reviewed."
I was trying to help get the situation resolved by moving them to a new host but my customer didn't have a website backup. We were locked out of the account so we couldn't even access the files. The site was suspended for 2 full days.
Then, to top it off, when we finally got his sites moved and account canceled they charged him for another 6 months of service. Needless to say that resulted in a chargeback.