I was asked to go in here by a client.
Every story has two sides. To go out with a general statement, this is how Zombaio see content issues:
First of all we have a program we call Certified Site, which can be found here:
https://www.zombaio.com/certified_site.asp.
Every one of our sites are participating in this program, and we do everything we can to make sure all our clinets are good
clients with site content reflecting the promoted content.
Second, we have the following in our terms Zombaio Agreement, appendix ZUP (Usage Policy) §3 , T:
T. If client chooses to utilize the rebilling option for sites containing members’ areas, the members’
area must be updated in a time frame that is equal to or less than the rebilling cycle. For example, if the client
bills every thirty days, they must update their members' area at least every thirty days.
Why?
Because, if a cardholder joins a program and discover missing content or "oversale" he will issue a costly chargeback.
Zombaio are not allowed to have more than 1% chargebacks on the whole portfolio at any time. That is why we and our acquirers look very seriously on content issues.
In our agreement with our acquirers, we can get fined for content issues. That is why we sometimes have to investigate our clients sites which happend above.
We would never hold any funds more than necessary!