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OK, I've looked over everything involved.
First of all and most importantly, I am REALLY sorry about this problem that your friend and the service provider are having.
Since we do not offer merchant services, that is we do not have a record of what someone pays someone else for in private loads, we have no way of having dispute resolution here. It's not that we don't want to, but it's not like eBay where the person who purchased something can show that he purchased through PayPal that has the receipt with the information in it.
We DO have chargebacks, of course, in cases where the loader has said that they did not make the payment. We follow the legal courses set by MasterCard and these go through our processor.
As such, we have no way of knowing exactly what went on between the two people. My suggestion is that they try to talk in a private way - email, SKype, etc. - where no one else gets involved and see what can be done to resolve the issue. Maybe the service provider can provide a new service. On the other hand, he can also issue a refund. All he would need to do is contact us and say he would like to refund the $400 that was spent and we will do so once he has that amount in his account.
I don't want you to think that we don't take fraud seriously - we really do. I really recommend that the two parties involved try to fix this between themselves.
For what it's worth, this can only happen with private loads. If money was transferred through a partner, they DO offer merchant services (of course - you know that someone paid for a cam show, etc.) then the chargeback process is much easier.
Anytime someone reports a cardholder or partner to be a scammer/fraud/etc, we take it very seriously. I cannot comment on the process we go through to check said partners or cardholders, but I assure you that we do look into each case. We have no interest in having any fraudsters working through Payoneer.
That said, with over 1 million cardholders, we would need your help reporting these cases. If you ever have a problem with one of our partners or cardholders, please contact our support and let us know, and we will definitely do everything we can to make sure that everything is as safe as can be.
Please let me know if there's anything else I can help you with.
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Talia Klein
Director of Community at Payoneer
Email [email protected]
Email me about becoming a Payoneer sponsor
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