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Originally posted by chupacabra
ahh... ok, that clears that up. so, this is across the board then, for any processor/ISPS? we very rarely have any chargebacks, so the occasional refund is definitely going to put our refund ratio higher than chargeback... that makes little to no sense actually..
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Apparently Mastercard doesn't want merchants to issue too many credits as a substitute for chargebacks. And apparently this is their criteria for determining that.
I'm not saying it's right, but that's the rule.
It's also a big part of Epoch's lawsuit against Mastercard. They're arguing that it's unfair. Obviously, the courts will have to decide.