Quote:
Originally posted by chupacabra
ahh... ok, that clears that up. so, this is across the board then, for any processor/ISPS? we very rarely have any chargebacks, so the occasional refund is definitely going to put our refund ratio higher than chargeback... that makes little to no sense actually..
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Look at it this way... An IPSP or webmaster could basically just click "refund" as soon as they have reason to suspect a chargeback. The transaction still doesn't go through (or make MC/Visa their cut). Refunds could be used as a way to keep chargebacks low, but still keep the percentage of non-completed transactions too high. Personally, I think refunding people is better than having them charge back, but apparently MC doesn't want us refunding...