Quote:
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If your refunds are equal to or are greater than your chargebacks, then Mastercard starts to count refunds as chargebacks.
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ahh... ok, that clears that up. so, this is across the board then, for any processor/ISPS? we very rarely have any chargebacks, so the occasional refund is definitely going to put our refund ratio higher than chargeback... that makes little to no sense actually..