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Get another domain you want to send any PR, link juice to and 301 it for now.
Then send them back a letter stating you are just Joe Shmoe and don't know how all of this works or how using domains work and need more detailed info on how to do said things with your particular registrar because none of what they said seemed to be in your registrars help section...
After 2 months of stalling the link juice should be ready... give them the domain.
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