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Originally Posted by Socks
What about no affiliate rep at all (or several people's added part time role), just a ticketing system that sent everyone in the company that could possibly respond an e-mail?
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Trouble with that is that with no particular person assigned to respond they may end up assuming (or hoping) that someone else will do it. You'd also need some sort of "I have no idea what this ticket is about" button so that people who are not knowledgeable in that specific area can count themselves out of contention.
Quote:
Originally Posted by Socks
Perhaps getting the president to respond to customer requests would have a profound effect on several levels. First, you'd be in a race with your boss to respond to tickets. If they're responding to too many, you'd feel like a worm.
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I once had a response from the CEO of ifriends when emailing support... but I'd say that's the exception rather than the norm.
