Quote:
Originally Posted by Socks
The best affiliate rep I ever encountered was Kevin from Twistys.
Thought:
What about no affiliate rep at all (or several people's added part time role), just a ticketing system that sent everyone in the company that could possibly respond an e-mail?
Perhaps getting the president to respond to customer requests would have a profound effect on several levels. First, you'd be in a race with your boss to respond to tickets. If they're responding to too many, you'd feel like a worm.
Second, it would give all levels of management forced responsibility to make sure a bit of micromanagement was happening. Also it would force them to think about what they can be doing on a macro level to solve company problems. Real customer problems should get any executives mental wheels turning.
Thoughts?
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Interesting idea. The minute you're expecting the president to answer a quote of customer service calls though, you're removing her or him from the presidential duties, which tend to be quite time consuming. Better to hire people who are closer to the "front line" to handle that, not execs who might be awesome in business management but not the best at telling you how to optimize your traffic flow.
Just my .0224 cents.