Quote:
Originally Posted by Brad Mitchell
Instead of several part time efforts (Eli, Brad, Gerry) there are more than a dozen full time administrators who are happy to help you now.
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I had one of my servers at HH down since saturday, I tried to contact via icq and skype at least three people from the mohojost contact page, including the only one who was supposed to be online at icq by the time. The only person from Mojohost crew who i could reach only at night, and was kind and tried to help me, but unfortunatelly couldnt fix it, is Rommel. He guessed it was a RAM problem, and told me he was going to send a remote crew to take a look at that (i still dont know if they already went there)
Only this morning, Gerry (Jerry) contacted me and told me was going to look it asap and now things are working, he was able to fix it remotelly.
Seems to me that full time mojohost support could learn a bit with the part time efforts from old HH crew, not just technically speaking, but in terms of giving us customers the support and attention we need when managing our servers. if Mojohost could add the ace support HH always gave us (im with them for about 4 years now i think) with MJs big and strong infrastructure, it will be hard to match Mojohost's services.