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The following is only a guess....
But I think that the new improvments in the CMI are the reason the CMI is not with us anymore
The excuse of a power surge just doesnt cut it for me atm, as surely a power surge means - (replace the burnt boxes with new ones, and restore the data)
So unless iBill's back up systems for their CMI sucks so badly that a junior web designer could do a better job, then me thinks another problem is really to blame, and the "surge" excuse is pure BS
There endeth my guess.....
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But just so iBill (if they ever read these posts) understands my concerns, I list them here again in another thread:
1) Without the CMI, we cannot offer customer support
2) Without customer support, we cannot solve password problems or properly handle cancel requests
3) That means we will see an increase in our chargebacks, which will result in higher fines against our accounts
4) So we have shut our traffic down to iBill, and we are now losing sales
Bottom line -
Lost sales - Higher fees - risk to merchant account (MID) - pissed off customers
Do you get this message iBill?
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