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Welcome to working in support. Part of that is dealing with such emails in an appropriate manner and then moving to the next one. I deal with people like that all the time and I will take the time because now and then one of them becomes a good long term affiliate. It really is simply part of the job and one of the skills of the job is sometimes being able to stop yourself climbing the clocktower that is 'the boards' and going all 'I hate Mondays' on people.
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