You should definitely cancel that shit and move over to a host that cares.
Move to
Amerinoc and all that "funny shit" ends. No excuses, no waiting, just pure service and things works!
Fast ticket responses, own qualified knowledgable support onsite 24/7, good prices and a very friendly attitude. They even move your exisiting site over to their hosting for you.
You owe it to yourself to try it out, you don't know what you're missing out on!
http://www.amerinoc.com/104.html
You will not be sorry