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Old 05-25-2011, 10:34 AM  
kristin
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Join Date: Sep 2002
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Posts: 9,768
Removal from Newsletter Results in Shut Down Account, WTF?

I have been asking to remove ourselves from WM newsletters because we get so many of them and we don't promote and won't promote most that send to me. This is an exchange of emails that happened between myself and the rep:

Newsletter Received

My reply:
Please remove [email protected] from receiving mailings.

Their reply:
Hi Kristin-

I have moved your status to "pending" which will remove you from mailings - please allow 1 week for the list to sync. Please note that any future traffic you send from banners you have up will no longer track in the XXXXXX software.


My reply:
So our account stops tracking when we no longer want to receive your newsletters?

Their reply:
Yes, that's right. The email list is generated from active affiliate accounts. Would you prefer I move you back to "active" status?

My reply:
No, can you tell me if we have any monies in our account?

Their reply: (from Director of Ops this time)
Hi Kristin,
I show $112.38 in earned commissions through the period ending March 31, 2011. We expect to make the next round of payouts soon. Please let me know if you have any further questions. Thank you.


So if I don't want to receive mailings, I can't have an active account? So much for my rebills. WTF?
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