Quote:
Originally Posted by CurrentlySober
Dropping my 'i like poo' persona for a moment, I'd like to ask you a serious question if I may?
Can I ask what plan you have got with them? Is it the cheapest available, or a more costly plan?
Although it can be argued that it shouldn't matter which plan you have - after all, you are still a customer - I'd be interested to know. I use them myself, but as a 'bigger' user - and for me - email support is almost instant.
However I have heard from others that on the cheaper accounts, support can be lacking.
I have an affiliate account with them, but its not the sort of thing I would personally put in my sig - I would simply ask people I actually know to use it, if I recommend them.
Bottom line is that if I do recommend them to people I actually know, and these people get the cheapest account... I would like to try and discover... Are they likely to get 'less' support that I get?
Hope that makes sense  |
I have the 9.95 plan with them and I pretty much always get a reply back from support within 5-6 minutes. I have only submitted a support ticket three times though, only one of them was a real problem on their end. The other two were needing a setting changed and a fuck up on my part.