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I am sorry I should have explained it better. It is certainly possible to have a join form submission without a form hit, after the initial form hit takes place. So yes, it is accurate. If someone is declined or forgets to enter their CVV2 number and they hit submit the form will refresh with an error. This is not considered a form hit but may be considered multiple form submissions.
I apologize that the rep you talked to may have given you bad information, I will certianly look into that! If you would like to discuss this further please contact me.
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Paulk @ CCBill.com | icq 248615940
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