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T-Mobile had great customer service and quality, and an amazing choice of phones. Had the Android OS, hated the force closes and non-working open source apps.
I moved to AT&T for the Iphone and our company discount.
It's difficult to get someone on the phone at AT&T I get transfered at least twice, and the connectivity is horrible. But my current plan is much cheaper and I love my Iphone. Now that they're merging I don't think it makes much of a difference.
I just got rid of Chase bank becuase I was sick and tired of dealing with out-sourced CS from Manilla. Now AT&T - I can't win.
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