Quote:
Originally Posted by webair
Every company has their fair share of problems & issues. Again, it's how you deal with them that matters most. We host hundreds of thousands of sites. If you think about it realistically, for every complaint you see posted, there are thousands of clients that are happy! (I only wish they posted more!!!)
While today has not been a great day for us (posting wise on this forum), we have addressed each and every issue accordingly, and are working to cure. In the end the goal is to keep our clients happy and run a successful company. This is the reason we have been in business for 15 years!
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By terminating the guys account cause he was pissed??
When it comes to money turn your enemy into a friend and get paid. its that simple.
Was he right to start this thread?? NO he was not. He should have gone to you first.
Were you right to talk about his post count? NO what the hell does that matter. what matters is that a Client of yours had an issue and weather you like it or not he brought it to the boards. You should have dealt with it professionally and NOT tried to make him look bad in any way. HE IS PAYING YOU..
All you did is make others look at you and say . Yep dont work with webair.