Quote:
Originally Posted by dubsix
The real question is does the host actually own the hardware and have their own people that can put hands on it. Likely, no, they are relying on some 3rd party or are reselling the hardware so it's multiple steps up the food chain and a relay of tickets. Thats where you will usually see epic delays in terms of resolution to simple issues.
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I was surprised before I worked for hosting how many of my past hosts where just resellers. Almost all.