Quote:
Originally Posted by pornpf69
not 7hours without communication... 4 hours without communication... 3 hours before that they gave me their last reply, saying they would update me once they had any news on my server - and I replied asking if they had any estimated time for it to be back - 4hours after I had no reply from them - even if it was just to tell me that they were working on it and still didn't have an estimated time for it...
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The real question is does the host actually own the hardware and have their own people that can put hands on it. Likely, no, they are relying on some 3rd party or are reselling the hardware so it's multiple steps up the food chain and a relay of tickets. Thats where you will usually see epic delays in terms of resolution to simple issues.