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Now that makes a little more sense. Personal opinion is that you really do only have yourselves to blame for any bashing by issuing a VERY badly worded e-mail with little or no further explaination and then letting someone loose on the boards with really no idea at all, simply making matters far worse.
Read the initial e-mail and your reps initial posts properly and it's easy to see why anybody with half a brain would have major concerns and of course these will be voiced on boards. It's one of the things they are there for.
Post informed information that begins to make sense (as above) and you'll find far less people willing to jump on the bashing bandwagon.
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Ignorance is never bliss.
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