Quote:
Originally Posted by CCBill Paul
I am not sure what you mean by bad ccbill sales reports. We are currently investigating an issue we had with our quick stats overnight. However, to my knowledge all of the other reports are and have been functioning properly.
The problem described here by the OP and others is simply with our systems ability to remove usernames and passwords from the password file located on the clients servers. For example, customer John Doe is due to expire and be removed from the password file on the 23rd. Our billing system knows this and when the 23rd hits our system sends a remove command to our user management script located on the clients server. There are numerous reasons why we are not able to remove a user and our teams are working on resolving these once and for all but I can assure you the reports and the removal of the users from the password file are two separate systems. We always know when the user is to be added or removed but we are not always able to perform that function.
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Paul you are a great guy, and about the only one to get issues figured out. THANKS!
CCBILL rarely has a problem ADDING members, yes emails are sent that you could not. Never, have I had an Email saying you could not remove a user. I understand money wise the focus is on the sale and getting the member happy and able to login, so that would make sense that user removes are put on the back burner, or only ONE attempt made.
I bet the percent of users not removed is fairly small compared to the number of total joins ccbill does daily. Today with it harder to turn a $, this has become an important issue with webmasters who know this is happening.
No bashing on CCBILL this time, as we all know errors happen, just hope to have a little more effort in a clean up process!