Quote:
Originally Posted by Horny Joe
Could explain some of the "bad ccbill sales" repports...
|
I am not sure what you mean by bad ccbill sales reports. We are currently investigating an issue we had with our quick stats overnight. However, to my knowledge all of the other reports are and have been functioning properly.
The problem described here by the OP and others is simply with our systems ability to remove usernames and passwords from the password file located on the clients servers. For example, customer John Doe is due to expire and be removed from the password file on the 23rd. Our billing system knows this and when the 23rd hits our system sends a remove command to our user management script located on the clients server. There are numerous reasons why we are not able to remove a user and our teams are working on resolving these once and for all but I can assure you the reports and the removal of the users from the password file are two separate systems. We always know when the user is to be added or removed but we are not always able to perform that function.