Quote:
Originally Posted by KlenTelaris
Lol,i posted many times what sucks exactly wrong with payoneer,search a bit more to find it.Anyway,biggest problem of payoneer is how they dont give a shit about their customers suggestions,complete lack of support,and outraging fees.Also,it's completely irrelevant how many sponsors support payoneer,since they all supports checks too which i dont like either.
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Hi Klen (and others),
I know this is a few weeks ago, but I think it's important enough to be replied to. I'll address each point, if that's OK with you, and I promise I will be back with replies, etc., so you won't fall on deaf ears (and I realize that time will only prove that I'm here, not my words).
1) Not giving a shit - that's not true. I understand that you had really bad experiences, rather I imagine you did. I have gone back and read some posts, but I can't read everything. Over the past few months, we have experienced an insane growth of customers, and we have been hiring more customer support agents (in multiple languages) as much as possible, but it will probably take a bit more time until we're back to our swiftest.
I can assure you that Payoneer DOES care, and the proof is actually me: I am Payoneer's new Director of Community. As a generalization, my job description is to make our customers happy, hear their concerns, and pass them on to management - and make sure that they are acted upon. I cannot promise that every suggestion will be acted upon, and neither can any other company. However, I CAN assure you that I will listen to everything and pass everything on, however big or small. In addition to email support, we also have a phone number posted directly on our site (1-800 number in the US and a number outside of the US), and live chat, so we are very available to help.
2) Fees - I have to respectfully disagree. Our fee structure is different than other companies, that's true, but as a whole, we are cheaper than just about every company out there. I would love to speak to you more about this, offline if you'd like so we won't be having a one-on-one convo on the forums. I would be more than happy to compare different services with you.
3) Sponsors - you are right, numbers of sponsors aren't relevant to whether or not a company is a good company to work with. We work with a huge range of companies, not just the adult industry, and as mentioned earlier by pimpsalot, we have done our best to adjust to a new area as quickly as possible.
I'm not saying that we're perfect and that we have ironed out all of our kinks - we arent and we haven't, yet at least. But the reason I am here is precisely to hear your concerns.
I want specific examples that I can take back to my department and improve. If you got bad service - I want to know by whom or in what form - forward me the email. If you feel you were charged more than you should have been - let me know, show me the details (by email/PM of course, since this isn't information you should post online). If you think the fee structure is unfair, show me who you are comparing us to and how, and we will see what we can do.
Nothing is set in stone, and ultimately what our customers - potential, present, and past - tell us is very important to us, especially since every company exists for their customers.
As a quick P.S. Even though I am fairly new at Payoneer, I used to be one of Payoneer's partners, so I have known the company and its structure, etc. for about 4 years now, so I assure you I am a good address for any comments or concerns.